Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
In addition, we may provide you personalised discounts. In these cases, the final price on the checkout page will reflect this discount. You agree that any pricing or discount that DistriSmart provides to you are the confidential and proprietary information of DistriSmart. You agree not to manually copy or use any data-mining, scraping, or similar data gathering and extraction tools with respect to such pricing or discounts.
Eligible DistriSmart customers can shop on Distri-Smart.com using invoicing with payments at term. Payment terms are approved in our sole discretion and subject to these Terms.
Your eligibility for Invoice Payment is subject to satisfactory credit checks. DistriSmart may perform these credit checks itself or outsource them to a third party, use any information available in the public domain and exchange data with credit agencies. You will promptly, upon our reasonable request, provide any additional information, and you authorise us to request and obtain such information from government authorities as permitted by law. If you fail to comply, we may terminate or suspend your ability to purchase with Invoice Payment. You commit to provide accurate and complete information and update said information as necessary to ensure it remains at all times accurate and complete.
DistriSmart may apply a credit limit to your Account. Credit limits are determined for example based on risk factors associated with your business, your location, your registration information and the requirements of applicable law. A set credit limit is applied to your entire Account and takes into consideration outstanding payments. Any purchases made over the credit limit will be payable immediately before shipment of the item. Your credit may be increased, reduced, suspended, or revoked by DistriSmart at any time and for any reason.
Payment terms for any order eligible for Invoice Payment are net thirty (30) days from the date of shipment or within such other time period in accordance with any invoice instructions and applicable payment policies.
If you have used Invoice Payment and the item you received was damaged, defective, or materially different from the item represented on Distri-Smart.com, you should make a claim under our warranty. You may not withhold payment for any item purchased under Invoice Payment for any reason.
When you place an order to purchase a product on Distri-Smart.com, we will send you a message confirming receipt of your order and containing its details (“Order Confirmation”). The Order Confirmation acknowledges receipt of your order, but does not confirm our acceptance. We only accept your order, and conclude the contract of sale when the product is dispatched to you and we send you a message confirming the shipment ("Shipment Confirmation"). If your order is dispatched in more than one package, you may receive a separate Shipment Confirmation for each package, which will conclude a separate contract of sale between us for the product(s) specified in that Shipment Confirmation. Your contract is with Smart Distribution Technologies GmbH.
You consent to receive sales invoices electronically. In addition, invoices will also be made available in the “Your Account” area of Distri-Smart.com. For each delivery, we will inform you when an electronic invoice is available.
Unless agreed otherwise, the supplier will directly drop ship the goods to the delivery address indicated by you. You will find information on the availability of products sold by DistriSmart on their respective product detail page. All information about the availability, shipping or delivery of a product is an estimate and is not binding, unless expressly stated otherwise in the shipping options for the respective product. While processing your order, we will keep you informed if we notice that the products you ordered are not available.
If the goods cannot be delivered to you because of the setup of your delivery place, or because you are not present at the delivery place even though you were informed of the delivery time reasonably in advance, you will have to bear the cost of such failed delivery.
If you wish to return an item or if you received an item that was damaged, defective, or materially different from the item represented on Distri-Smart.com, please follow the below instructions and fill in our return form. The shipment costs for returning the said item may be at your own cost. Your request will only be taken into account using this form.
All requests have to be sent in through the return form (demands by phone, email or fax will not be treated). The description of the reason for return must be complete and accurate, otherwise the request will not be treated.
Items returned must be accompanied with a copy of the return form. They will otherwise not be treated. You will carry shipment costs of the return (unless there is a defect on arrival - see next point).
In case of defect on arrival, DistriSmart will provide shipment instructions to collect the defective item, then will decide to replace or to issue a credit note. All transportation charges (back and forth) will be carried by DistriSmart.
On selected items, end-users benefit from a product warranty of variable length unless there has been excessive wear & tear and/or non-conform usage. In these cases, the items must be accompanied by a proof of purchase of the end-user, stating the date of purchase. You will carry the freight charges of sending back the defective item, but DistriSmart will carry the charges for returning the replaced item to you. If the problem is due to non-conform usage, then you will carry charges both way